What do we owe to hotel workers?

Posted by: JoanEisenstodt in Untagged  on Print PDF

I'm angry.

I'm not surprised. Tough economic times mean that some react and forget their morals and ethics.

 Just as many jobs have been outsourced, some to companies outside the US, Hyatt Hotels has decided to eliminate the jobs of trained, loyal, long time housekeepers in their Boston-area hotels and outsource these jobs to a company in the US that will pay their workers less than half of what the Hyatt housekeepers were making.

Hyatt had the gall to have their employee housekeepers train the replacements, telling the employees that those they were training were going to be temps for vacations and other short-term needs.

I can't believe I'm going to do this -- but Hyatt: YOU LIE!

I'm not angry - I'm livid! This takes chutzpah beyond the usual meaning of the word. 

Planners of meetings and hotel guests beware: Hyatt is considering this move for their other hotels.  The implications for service are huge.  Non-employees, making far less (which they now know) than those who had the jobs, are not likely to have the same loyalty to the service standards.

Write to Hyatt's CEO: Mark Hoplamazian, Hyatt Hotels & Resorts, 71 S. Wacker Dr., 12th FL, Chicago, IL 60606 and suggest that this move be rescinded.