Good Stuff from Joan Eisenstodt

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Tag >> Service

To boycott or not: continuing the conversation

Posted by: JoanEisenstodt in Voting, Vote, Social Responsibility, Social Justice, Service, Martin Luther King Jr., LGBT, Keith Olbermann, Industry and Elections, Human rights and tourism, Gay marriage, ERA, Employment, Diversity and Inclusion, Boycotts on Nov 14, 2008

 Boycotts can work; they can also hurt the people in service jobs who will suffer if there is less or no business. If an organization, company, or individual determines to boycott a company, city, state, or other entity, it should be undertaken with care and consideration after research is done.

The boycotts that began the US civil rights era in the 1950s were tremendously effective.  (The late)

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Expectations....

Posted by: JoanEisenstodt in Westin, United Airlines, Service, Hotel, Airlines on Jul 11, 2008

and realities are often quite different.  Once I am out of airports today (Saturday 12 June) I will write a review of a hotel in which I just stayed and where I facilitated a meeting for a client.

It has to do with expectations and the realities of a hotel, where you may have stayed before or even had a meeting.  It has to do with a brand name that purports to be a higher end especially with this

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If all the service workers...

Posted by: JoanEisenstodt in Service on Apr 20, 2008

 chose one day to stay home, what would happen?

It wasn't the first thing on my mind this morning when I left to go to a meeting.  It was again pouring rain and a sloppy day.  As I walked down the street,  I saw one of the people who ensure DC's sidewalks are neat and clean.  He was breaking up some boxes someone had left in front of an office building - and you know boxes that have been soaked -

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Good service is no service? Really?!

Posted by: JoanEisenstodt in Service on Apr 03, 2008

Guy Kawasaki is one of the people I admire in this world - for the good he does, for the brilliance he espouses and writes. 

 Must admit tho' that when I read the headline, I scrunched up my face in wonder.

But it all made sense when I read the interview. http://www.sun.com/solutions/smb/guest.jsp

When was the last time THIS industry had service about which we didn' t have to comment?

How do we "get there"?

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