Good Stuff from Joan Eisenstodt

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Stay up to date and in the know on the industry's top issues and events. Joan has over 30 years experience in every facet of event planning and is regularly recognized as one of the most influential people in the industry. Take advantage of her passion for our industry and life-long learning. Bookmark this page today.

Tag >> Airlines

Making the most of a bad situation

Posted by: JoanEisenstodt in Travel, Schmoozing, Relationships, Networking, Negotiate, Navy, Airlines on Nov 08, 2008

2:30 a.m. EST and I'm up and getting ready for a 3:45 a.m. p/u to DCA for my flights today, the first of which is at 6 a.m.

It's an international flight; the airline says arrive 2 hours ahead so I do...

...to find the counter not staffed.

We called the airline and they said that the counter opened at 4:45.  I suggested they might change that since a competing airline was already open and checking

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"Please refrain from smoking."

Posted by: JoanEisenstodt in Airlines on Jul 31, 2008

Words and the use of language make me smile.

During recent waits in airports in the US, I heard, over and over, "Please refrain from smoking" and wondered why the announcements didn't, instead, say "Smoking is prohibited in this non-smoking facility"?

Then there was the 'crawl' on the flight information board: "Buy-on-board meals may be purchased on the plane."

Isn't that redundant?

Add to the list

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Will energy costs lead to less negotiating power?

Posted by: JoanEisenstodt in Travel Vendor, Travel costs, Site Selection, Negotiate, Energy costs, Conventions, Convention Center, Conferences, Airlines on Jul 26, 2008

Why do we think that hotels, convention centers, conference centers and other venues are going to be able to negotiate 'deals' as if it were November 2001?

The market was soft then, after the terrorist attacks on the United States.  Airlines were back with flights but many companies were still canceling or postponing meetings and business travel.  We were all more cautious about what business we

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Expectations....

Posted by: JoanEisenstodt in Westin, United Airlines, Service, Hotel, Airlines on Jul 11, 2008

and realities are often quite different.  Once I am out of airports today (Saturday 12 June) I will write a review of a hotel in which I just stayed and where I facilitated a meeting for a client.

It has to do with expectations and the realities of a hotel, where you may have stayed before or even had a meeting.  It has to do with a brand name that purports to be a higher end especially with this

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