InterContinental Dallas
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3.0 (2) |
Hotels
| Street | 15201 Dallas Parkway |
| City | Addison |
| Federal State | TX |
| Postal Code | 75001 |
| Country | USA |
| This e-mail address is being protected from spambots. You need JavaScript enabled to view it | |
| Web Site or Details from Web | |
| Contact Person | Donna Paraliticci |
| Phone | 972-386-6000 |
User reviews
Average user rating from: 2 user(s)
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Disappointed
This one, not so much. The guest rooms were nothing special, on the small side, and in need of a face-lift. The four meeting rooms we used and the public spaces in general also looked pretty tired. Granted, InterContinentals are traditionally thought of as a business hotel. This was a youth sports group, and it was not a good fit for either side. The person who booked this hotel for us did not think through all of the things soccer parents need that this hotel didn't offer -- an onsite self-service laundry being one of the most important. We have expressed our opinions to that person, and hope he has learned from the experience. But perhaps the hotel sales staff should have realized what having 12 youth soccer teams staying at their hotel meant, and communicated those needs to staff, or maybe just turned away the business. I understood staff carefully watching the kids. But most of the staff were unhelpful-to-rude to parents. We were not a group coming in with a corporate expense account. We weren't going to use a lot of their extra services that business travelers would use. The nickel-and-dime-ing did not sit well with parents when we were already paying a much larger room rate than we normally pay for soccer travel. Guests were charged a parking fee each time we left the hotel parking garage. Most hotels I've stayed in that have a pay-parking garage just charge overnight guests a daily fee. Again, for business meeting guests, probably not a big deal. They either fly in or use the valet service. But for soccer families, it's not unusual for us go out four or five times a day. They did offer those in our group a complimentary continental breakfast, which was nice of them to offer, and I give them points for trying. However, this is a group of athletes playing in a high-level tournament in the heat of Dallas in June. Sugary pastries isn't what they needed. Not one protein to be seen. Biggest lesson learned: know your audience or customer, and make sure the property is a good fit with the group. While the person booking carries most of the culpability for inappropriately placing a group, the hotel also has a duty to step back and evaluate if they really want a particular group in-house, and not think only about getting heads in beds (though I know that's not reality). Both sides ended up being unhappy with the other. And for nearly 200 parents, the Intercontinental brand has been tarnished. Hotels
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Good hotel, lots of meeting space and guest rooms
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